Question 1

The power-forcing style of conflict management

Accepted Answer

A)   should never be used to resolve conflicts.
B)   places primary emphasis on the task dimension and little focus on the social dimension of groups.
C)   is an assertive style.
D)   should be the style of first choice in most situations.E) A) and D)
F) B) and C)

Question 2

Interest-based bargaining attempts to argue interests of all parties first to clarify where everyone stands on issues of conflict.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following negotiation strategies is characterized by initially competing or acting tough, then cooperating and relaxing demands?

Accepted Answer

A)   Tit-for-tat
B)   Reformed sinner
C)   Hard bargaining
D)   Principled negotiationE) A) and D)
F) B) and D)

Question 4

"We don't want to deal with this issue" is an example of _______ style of conflict management?

Accepted Answer

A)   Accommodating
B)   Avoiding
C)   Confrontation
D)   Both a and bE) A) and B)
F) All of the above

Question 5

Power differences among group members may be less prominent, less obvious in virtual groups than in standard groups.

Accepted Answer

A) True 
 B)False

Question 6

Since conflict can be an essential catalyst for growth in a system, increasing conflict may be required to evoke change.

Accepted Answer

A) True 
 B)False

Question 7

Agreeing to give up some of what the group desires is called an integrative solution to a conflict of interest.

Accepted Answer

A) True 
 B)False

Question 8

Someone using the competing, power-forcing style of conflict management shows

Accepted Answer

A)   high concern for task but low concern for relationships in groups.
B)   low concern for task but high concern for relationships in groups.
C)   medium concern for task but high concern for relationships in groups.
D)   None of the aboveE) All of the above
F) B) and C)

Question 9

Virtual groups are more likely than face-to-face groups to experience destructive conflict.

Accepted Answer

A) True 
 B)False

Question 10

The hard bargainer negotiation strategy is characterized by the bargainer acting tough on interests but easy on positions.

Accepted Answer

A) True 
 B)False

Question 11

A BATNA is

Accepted Answer

A)   Best Alternative to a Negative Agreement.
B)   Best Alternative to a Negotiated Agreement.
C)   a fallback position when negotiations fail to produce an agreement.
D)   a form of hard bargaining.E) All of the above
F) B) and C)

Question 12

The collaborating style of conflict management tends to provoke relationship conflict in groups, while the power-forcing style does not.

Accepted Answer

A) True 
 B)False

Question 13

Your group brainstorms several ways to raise additional funds for a campus project beyond what is offered by the college administration. This is an example of which integrative problem solving technique?

Accepted Answer

A)   Bridging
B)   Expanding the pie
C)   Nominal group technique
D)   ReframingE) A) and B)
F) B) and D)

Question 14

Competing (power-forcing)  style of conflict management in groups

Accepted Answer

A)   should never be used to resolve conflicts.
B)   is an assertive style.
C)   should be the style of last resort except perhaps in emergency situations.
D)   is the most effective style of conflict management when group members have strong disagreements.E) None of the above
F) A) and B)

Question 15

Power-forcing style of conflict management should never be used to manage a conflict.

Accepted Answer

A) True 
 B)False

Question 16

Conflict

Accepted Answer

A)   is an expressed struggle.
B)   is between interconnected parties.
C)   involves perceived incompatible goals.
D)   involves interference in attaining desired goals from parties in disagreement.E) A) and B)
F) C) and D)

Question 17

Principled negotiation is a form of positional bargaining.

Accepted Answer

A) True 
 B)False  False

Question 18

The most appropriate situation to use accommodating (yielding) as a conflict management strategy is when issues are a minor concern to you but major concern to other parties.

Accepted Answer

A) True 
 B)False

Question 19

All conflicts of interest and disagreements should be confronted in order to resolve the conflict.

Accepted Answer

A) True 
 B)False  False

Question 20

"We apologize for our previous comments that characterized your leader as dishonest" is an example of

Accepted Answer

A)   confrontation.
B)   yielding.
C)   smoothing.
D)   accommodating.E) B) and C)
F) C) and D) C

Exam 12: Conflict Management and Negotiation

The power-forcing style of conflict management

Correct AnswerverifiedShow Answer

Interest-based bargaining attempts to argue interests of all parties first to clarify where everyone stands on issues of conflict.

Correct AnswerverifiedShow Answer

Which of the following negotiation strategies is characterized by initially competing or acting tough, then cooperating and relaxing demands?

Correct AnswerverifiedShow Answer

"We don't want to deal with this issue" is an example of _______ style of conflict management?

Correct AnswerverifiedShow Answer

Power differences among group members may be less prominent, less obvious in virtual groups than in standard groups.

Correct AnswerverifiedShow Answer

Since conflict can be an essential catalyst for growth in a system, increasing conflict may be required to evoke change.

Correct AnswerverifiedShow Answer

Agreeing to give up some of what the group desires is called an integrative solution to a conflict of interest.

Correct AnswerverifiedShow Answer

Someone using the competing, power-forcing style of conflict management shows

Correct AnswerverifiedShow Answer

Virtual groups are more likely than face-to-face groups to experience destructive conflict.

Correct AnswerverifiedShow Answer

The hard bargainer negotiation strategy is characterized by the bargainer acting tough on interests but easy on positions.

Correct AnswerverifiedShow Answer

A BATNA is

Correct AnswerverifiedShow Answer

The collaborating style of conflict management tends to provoke relationship conflict in groups, while the power-forcing style does not.

Correct AnswerverifiedShow Answer

Your group brainstorms several ways to raise additional funds for a campus project beyond what is offered by the college administration. This is an example of which integrative problem solving technique?

Correct AnswerverifiedShow Answer

Competing (power-forcing) style of conflict management in groups

Correct AnswerverifiedShow Answer

Power-forcing style of conflict management should never be used to manage a conflict.

Correct AnswerverifiedShow Answer

Conflict

Correct AnswerverifiedShow Answer

Principled negotiation is a form of positional bargaining.

Correct AnswerverifiedFalse

The most appropriate situation to use accommodating (yielding) as a conflict management strategy is when issues are a minor concern to you but major concern to other parties.

Correct AnswerverifiedShow Answer

All conflicts of interest and disagreements should be confronted in order to resolve the conflict.

Correct AnswerverifiedFalse

"We apologize for our previous comments that characterized your leader as dishonest" is an example of

Correct AnswerverifiedC

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False

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C