Question 1

A bar graph that measures planned and completed work along each stage of production by time elapsed is called a Gantt chart.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is identified as a recent trend that has staying power?

Accepted Answer

A)  Corporate takeovers
B)  Hedging
C)  Insourcing
D)  Relationship management
E)  Task managementF) A) and E)
G) C) and D)

Question 3

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 4

____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

Accepted Answer

Customer relationshi...

Question 5

A "dairy farm" view of management,i.e. ,contented cows give more milk,so satisfied workers will give more work was espoused by

Accepted Answer

A)  human relations management.
B)  human resource perspective.
C)  behavioral science approach.
D)  management science perspective.
E)  none of these.F) A) and E)
G) B) and D)

Question 6

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Accepted Answer

A) True 
 B)False

Question 7

Supply chain management refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 8

The changing attitudes,ideas,and values of Generation Y employees is an example of a social force.

Accepted Answer

A) True 
 B)False

Question 9

____ focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

A)  Bureaucracy
B)  Theory Z
C)  Management-by-objective
D)  Total Quality Management
E)  Organization-customer relationshipF) A) and D)
G) B) and E)

Question 10

Theory X and Theory Y was developed by:

Accepted Answer

A)  Douglas McGregor
B)  Henry Gantt
C)  Max Weber
D)  Mary Parker Follett
E)  Frank GilbrethF) C) and E)
G) A) and E)

Question 11

The ____ emphasized the importance of understanding human behaviors,needs,and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

A)  humanistic perspective
B)  classical perspective
C)  scientific management
D)  bureaucratic organizations
E)  contingency perspectiveF) B) and D)
G) B) and E)

Question 12

Which of these forces pertain to the availability,production,and distribution of resources in a society?

Accepted Answer

A)  Social
B)  Political
C)  Economic
D)  Technological
E)  LegalF) A) and B)
G) A) and C)

Question 13

A social group within an organization is part of the informal organization.

Accepted Answer

A) True 
 B)False

Question 14

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False

Question 15

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior,needs,and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work.
B)  It does not appreciate the higher needs of workers.
C)  It does not appreciate the careful study of tasks and jobs.
D)  It does not acknowledge variance among individuals.
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions.F) B) and C)
G) B) and E)

Question 17

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Accepted Answer

A) True 
 B)False

Question 18

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

Accepted Answer

The answer of The process by which companies find out...

Question 19

Discerning circles of causality is an important element of systems thinking.

Accepted Answer

A) True 
 B)False

Question 20

The three subfields of the classical perspective include

Accepted Answer

A)  quantitative management,behavioral science,and administrative management.
B)  bureaucratic organization,quantitative management,and the human relations movement.
C)  administrative management,bureaucratic organization,and scientific management.
D)  scientific management,quantitative management,and administrative management.
E)  none of these.F) A) and E)
G) C) and E)

Exam 2: The Evolution of Management Thinking

Theory X and Theory Y was developed by:

Correct AnswerverifiedShow Answer

Which of these forces pertain to the availability,production,and distribution of resources in a society?

Correct AnswerverifiedShow Answer

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Correct AnswerverifiedShow Answer

The changing attitudes,ideas,and values of Generation Y employees is an example of a social force.

Correct AnswerverifiedShow Answer

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Correct AnswerverifiedShow Answer

A social group within an organization is part of the informal organization.

Correct AnswerverifiedShow Answer

A bar graph that measures planned and completed work along each stage of production by time elapsed is called a Gantt chart.

Correct AnswerverifiedShow Answer

____ focuses on managing the whole organization to deliver quality to customers.

Correct AnswerverifiedShow Answer

The three subfields of the classical perspective include

Correct AnswerverifiedShow Answer

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

Correct AnswerverifiedShow Answer

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior,needs,and attitudes in the workplace as well as social interactions and group processes.

Correct AnswerverifiedShow Answer

____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

Correct AnswerverifiedCustomer relationshi...View AnswerShow Answer

The ____ emphasized the importance of understanding human behaviors,needs,and attitudes in the workplace as well as social interactions and group processes.

Correct AnswerverifiedShow Answer

Which of the following is not a criticism of scientific management?

Correct AnswerverifiedShow Answer

A "dairy farm" view of management,i.e. ,contented cows give more milk,so satisfied workers will give more work was espoused by

Correct AnswerverifiedShow Answer

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Correct AnswerverifiedShow Answer

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Correct AnswerverifiedShow Answer

Discerning circles of causality is an important element of systems thinking.

Correct AnswerverifiedShow Answer

Supply chain management refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Correct AnswerverifiedShow Answer

Which of the following is identified as a recent trend that has staying power?

Correct AnswerverifiedShow Answer

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Customer relationshi...
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