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Exam 17: Building a New Venture Team and Planning for the Next Generation

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Question 31

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Mini-Case 17-4: Plumbers Don't Want Recognition "If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!" Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table." -Successful organizational culture supports exceptional performance and is compatible with the firm's stated values and beliefs. Which of the following best illustrates this concept?

A) A "do what is needed regardless" attitude, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and participative management in a learning environment.
B) Honesty and integrity, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and dictatorial management in a learning environment.
C) Honesty and integrity, diversity, respect for work and life balance, an appreciation for career limitations, and participative management in a learning environment.
D) Honesty and integrity, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and participative management in a learning environment.

E) C) and D)
F) B) and D)

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Question 32

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An effective job interview contains three phases: breaking the ice, asking questions, and selling the candidate on the company.

A) True
B) False

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Question 33

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Job enlargement is based on the premise that the best way to design a job is to break it down into its simplest form and to standardize each task.

Mini-Case 17-4: Plumbers Don't Want Recognition "If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!" Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table." -A company's culture manifests itself in ________.

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?

A situational interview gives the candidate a typical job-related situation to see how they respond.

Effective interviewers skip the breaking-the-ice phase of a job interview and immediately start asking candidates tough questions so they can see how the candidates respond under stress.

In the breaking-the-ice phase of the interview process, skilled interviewers often use the job description to explain the nature of the job and the company's culture to candidates.

Which of the following best represents the three phases of an effective job interview?

Which government agency is responsible for enforcing employment laws?

Small business owners should take the time to check every candidate's references.

A leadership style in which a leader takes on the role of a servant first and the role of a leader second is referred to as a ________ leader.

In job enrichment, ________ is the degree to which a job substantially influences the lives or work of others (employees or final customers) .

Both leadership and management are essential to a small company's success, but leadership comes first.

The principle of job enlargement is to make a job more varied and to allow employees to perform a more complete unit of work by broadening its scope.

Which of the following types of questions should a business owner ask a candidate in a job interview?

What tools would you suggest to Carol to minimize the estate taxes involved in passing the business on to Ralph and Cooper? Explain the advantages and disadvantages of at least three choices and explain why you make the final recommendation that you do.

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

A job analysis describes what the job is, what its duties and responsibilities are, and what work conditions are involved.

Effective leaders recognize that money is not the only reward that motivates workers.