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Data that have been collected prior to the start of the current research project are considered primary data.

A) True
B) False

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During the research design step of the marketing research process, researchers identify the type of data needed and


A) the statistical software to be used.
B) the dates when data will be collected.
C) the forum in which the data will be presented.
D) the identities of research participants in the project.
E) the type of research necessary to collect the data.

F) C) and D)
G) A) and B)

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Robert was extremely embarrassed. He was giving a presentation on the research findings to the senior executives of the company. The CEO of the company stopped him in the middle of the presentation and said, "This is not what I asked for or needed. This meeting is over. Reschedule the meeting when you're prepared." What do you suppose could have gone wrong, and what should Robert do?

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There are two likely reasons for the CEO...

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Which of the following data sources would NOT be considered external secondary data?


A) U.S. census data
B) syndicated data
C) newspaper articles
D) scanner data
E) a survey

F) B) and E)
G) All of the above

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Each time you go to the grocery store and have your purchases scanned while using a loyalty or bonus reward card, you are contributing to a database that can help marketers determine all of the following EXCEPT


A) what a typical shopping list looks like.
B) whether changes in prices affect buying.
C) marketplace trends.
D) what kinds of promotions might be attractive to you.
E) other stores where you buy similar products.

F) A) and E)
G) All of the above

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What are some of the problems with using secondary data?

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Information may not be precisely relevan...

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Joe is reviewing secondary data his company collected about seasonal variation in consumer spending because he is thinking about developing a new product line. The advantages of using these data are that


A) they are new and can be used to project overall demand.
B) they can be quickly accessed at a relatively low cost.
C) they are historical data that can be used to accurately predict future trends.
D) they have been collected for just the purpose Joe is using it for.
E) their high cost can be justified by the results.

F) C) and D)
G) B) and E)

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A marketing research project often begins with a review of the relevant __________ data.


A) primary
B) secondary
C) quantitative
D) unfocused
E) structured

F) All of the above
G) None of the above

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Chesnee is analyzing census data, looking for demographic segments that she can target for her new insurance products. For Chesnee, what are the advantages of using census data?

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Census data (a form ...

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When a research team has gathered data for specific research needs, this is known as


A) primary data.
B) data mining.
C) secondary data.
D) data recovery.
E) data modeling.

F) A) and D)
G) C) and E)

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In what type of research situations would market researchers use in-depth interviews?

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Though in-depth interviews take time and...

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Which of the following types of data would be the best choice for Wendy's fast food restaurants if the headquarters office wants to know how many hamburgers versus chicken sandwiches it has sold in past years?


A) internal secondary data
B) external secondary data
C) survey responses
D) focus group data
E) primary data

F) B) and D)
G) None of the above

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McDonald's recently introduced a Favorites Under 400 Calorie Menu as part of an attempt to reverse the perception that McDonald's sells only unhealthy food. Suppose that McDonald's, as a follow-up, collects and analyzes social media posts from Facebook, Twitter, and similar sites, hoping to understand whether consumer perceptions are improving. This would be an example of


A) quantitative research.
B) an online focus group.
C) sentiment mining.
D) neuromarketing.
E) an experiment.

F) A) and C)
G) All of the above

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Assuming that a market research study will answer important questions and reduce uncertainty associated with the proposed project, a major question that needs to be addressed before starting the study is:


A) How will the results be presented?
B) Will observational research be considered intrusive?
C) Is top management committed to the study?
D) How will the questions be defined?
E) Who will manage the research?

F) A) and D)
G) C) and D)

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Market research begins with


A) designing the research project.
B) analyzing data.
C) defining objectives and research needs.
D) presenting results.
E) creating the data collection process.

F) A) and C)
G) A) and B)

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Every month, Dr. Combahee takes her staff to lunch and asks them to share patients' comments and concerns. Dr. Combahee uses the lunches as an informal marketing research effort intended primarily to


A) provide a link between herself and her profession.
B) help her to understand the needs of her customers.
C) monitor her competitors.
D) decrease the uncertainty associated with decision making.
E) improve profitability.

F) B) and E)
G) C) and D)

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Both major political parties have developed proprietary databases that contain vast information about voters, broken down by demographic and geographic information. This kind of information is


A) primary data.
B) secondary data.
C) syndicated data.
D) neuromarketing.
E) qualitative research.

F) C) and D)
G) C) and E)

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Randall wants to do an online survey of college professors about the factors that influence their textbook selection. He would like to use a structured survey but is not sure what responses to include for each question. Randall could use __________ to help him develop his survey.


A) in-depth interviews
B) experiments
C) surveys
D) observation
E) primary data mining

F) B) and C)
G) B) and E)

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Which of the following research methods would be best in helping a marketer understand how people feel about a product or service on an individual, detailed level?


A) focus groups
B) surveys
C) social media monitoring
D) primary data mining
E) in-depth interviews

F) B) and C)
G) A) and B)

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What is neuromarketing?


A) The analysis of consumer comments on social media to understand consumers' thoughts and opinions.
B) The use of psychological principles to design marketing research studies.
C) The use of EEG scanners to measure consumers' brain waves.
D) The use of neural networks to perform data mining and develop marketing insights.
E) The use of in-depth interviews to map detailed networks of information storage in the brain.

F) A) and B)
G) A) and C)

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